Is your HR department using AI software? 

AI tools have been on the rise, and at this point, 81% of HR leaders have explored or implemented AI solutions to streamline their operations and achieve greater efficiency.

Plus, 80% of HR professionals plan to adopt more AI tools in the near future, according to a LinkedIn survey.

Among organizations that have integrated AI into their HR functions:

• 64% use it primarily for talent acquisition.
• 43% leverage AI for learning and development.
• 25% utilize AI in performance management.

In this article, we will explore all the ways AI is being used in HR, share different types of HR AI software tools, and discuss the benefits of these tools.

How is AI being used in HR?

AI is being leveraged in HR to automate repetitive tasks, analyze employee data, enhance recruitment processes, and provide real-time insights. Here’s a closer look at some key applications:

• Recruitment and talent acquisition: AI-driven tools streamline recruitment by automating resume screening, scheduling interviews, and matching candidates with job openings based on advanced algorithms.

• Employee engagement: AI tools analyze employee feedback through sentiment analysis, conduct pulse surveys to gauge engagement levels, and provide personalized career pathing.

• Learning and development: AI identifies skill gaps, recommends personalized training programs, and tracks employee progress to ensure continuous development.

• Performance management: AI systems help streamline performance reviews by providing real-time feedback and identifying high performers and potential leaders.

• Employee support: AI chatbots assist with answering employee queries, onboarding new hires, and guiding employees through benefits enrollment processes.

Types of AI HR software

Here are some of the key types of AI-powered tools for human resources, along with examples:

1. AI-powered recruitment tools

AI-powered recruitment tools revolutionize the hiring process by automating many of the time-consuming tasks traditionally handled by HR professionals. These tools help with:

• Resume screening: Tools like HireVue, Pymetrics, and Ideal use machine learning algorithms to screen resumes, filtering out the most suitable candidates based on job-specific criteria. These tools can analyze thousands of resumes in a fraction of the time it would take a human recruiter, ensuring that only the best candidates are selected for further review.

• Interview scheduling: Software like Clara automates the process of scheduling interviews, coordinating between candidates and hiring managers to find mutually convenient times. This eliminates the back-and-forth emails and reduces scheduling conflicts.

• Candidate matching: Platforms such as LinkedIn Talent Insights and Entelo use AI to match candidates with job openings by analyzing skills, experiences, and even cultural fit. These tools provide a ranked list of potential candidates, making it easier for recruiters to identify the best matches quickly.

2. Employee engagement tools

Employee engagement tools powered by AI enable HR professionals to understand and improve their workforce’s engagement levels. They help with:

• Sentiment analysis: Tools like Glint and Peakon analyze employee feedback from surveys, emails, and other communications to gauge overall sentiment. This real-time analysis helps HR management understand employee morale and identify potential issues before they escalate.

• AI-powered people data: GoProfiles makes finding information about your employees and team as simple as asking AI. It provides AI-powered team insights and helps you find peers without searching. 

• Pulse surveys: Platforms like Culture Amp and Officevibe conduct regular, short surveys to continuously measure employee engagement. These surveys are analyzed by AI to provide insights into trends and areas needing attention.

• Career pathing: Tools like Fuel50 and PathSavvy offer personalized career development paths for employees, identifying potential growth opportunities within the organization. These tools use AI to match employees’ skills and career aspirations with available roles and training programs.

• Automated peer recognition: GoProfiles promotes peer recognition by automating parts of the process. The GoProfiles AI assistant suggests the best bravo badges and even helps you draft your thanks.

3. Learning and development platforms

AI in learning and development (L&D) ensures that employees receive the most relevant training, tailored to their specific needs and career goals. Key uses include:

• Personalized learning: Platforms like Coursera for Business and Udemy for Business use AI to recommend personalized learning paths for employees. These platforms analyze an individual’s current skills, job role, and career aspirations to suggest relevant courses and training materials.

• Skill gap analysis: Tools like Degreed and Skillsoft Percipio use AI to identify skill gaps within the workforce by analyzing job performance data, training records, and employee feedback. These insights help HR teams develop targeted training programs to address these gaps.

• Performance management: Lattice and 15Five use AI to streamline performance reviews by providing real-time feedback and actionable insights. These tools help managers identify high performers and areas needing improvement, facilitating more effective performance discussions.

4. AI chatbots for employee queries

Using natural language processing, AI chatbots provide immediate, round-the-clock assistance to employees. They answer their queries and guide them through various HR processes. Examples include:

• Employee support: Chatbot tools like GoProfiles and GoSearch answer common employee questions, provide policy information, and assist with routine HR tasks. This reduces the burden on HR staff and ensures employees get timely and accurate information.

• Onboarding: Chatbots like Mya and GoSearch help new hires navigate the onboarding process, providing them with necessary information, answering their questions, and ensuring a smooth transition into the company.

• Benefits enrollment: Chatbots like ALEX guide employees through the benefits enrollment process, explaining different options and helping them choose the best plans based on their needs.

5. Enterprise search tools

Enterprise search tools enhance knowledge management and information retrieval within an organization. They are crucial for HR teams needing quick access to large volumes of data. Examples include:

• Knowledge management: Tools like GoSearch help HR teams quickly find and share information across the organization. By indexing documents, emails, and other data sources, these tools ensure that employees can easily access the information they need.

• Document Retrieval: Search engines like Elastic and GoSearch streamline the retrieval of HR documents and resources, making it easy for HR professionals to find policies, forms, and other important documents.

6. Custom GPTs (generative pre-trained transformers)

Custom GPTs are generative AI models tailored to specific HR needs, automating various content creation and analysis tasks. Applications include:

• Employee helper bots: Tools like GoSearch let you build custom GPTs that are trained on specific HR data and resources. These GPTs can provide 24/7 employee support — so your HR department doesn’t have to answer every question. 

• AI content creation: GPT tools like Jasper and GoSearch assist HR teams in creating job postings, internal communications, training materials, and more. These tools generate high-quality, consistent content quickly, saving time and ensuring accuracy.

• Employee Feedback Analysis: GoSearch Custom GPTs can analyze employee feedback from surveys and other sources, identifying common themes and areas for improvement. This helps HR teams understand employee concerns and take proactive measures.

• Policy Development: AI tools assist HR teams in drafting and updating policies based on the latest industry trends and regulations. By analyzing large volumes of legal and regulatory documents, these tools ensure that policies are compliant and up-to-date.

Getting started with AI tools for HR

AI HR software is transforming the HR landscape. For HR leaders and managers, adopting AI-driven tools like GoProfiles + GoSearch can be a game-changer, enabling them to focus on strategic initiatives and drive organizational success.

FAQs

Is AI going to replace HR?

AI is not intended to replace HR professionals but to augment their capabilities. By automating repetitive tasks and providing data-driven insights, AI allows HR professionals to focus on strategic initiatives and human-centric activities, such as building company culture and employee relationships.

What is ChatGPT for HR?

ChatGPT for HR refers to using generative AI models to automate tasks like drafting communications, analyzing employee feedback, and creating training materials. These models can assist in generating personalized responses to employee queries, crafting job descriptions, and even developing training content.

Which company uses AI in HR?

Many companies use AI in HR, including major corporations like Google, IBM, and Microsoft. These companies leverage AI tools for various HR functions, such as recruitment, employee engagement, and performance management, to streamline processes and enhance decision-making.

What are the disadvantages of AI in HR?

Disadvantages of AI in HR can include:

• Bias: AI algorithms can unintentionally perpetuate existing biases in hiring and promotion processes.
• Data privacy: The use of AI involves handling sensitive employee data, raising concerns about privacy and security.
• Reduced human interaction: Over-reliance on AI might lead to a decrease in personal interactions, which are crucial for building trust and relationships within the workplace.

How does AI improve recruitment processes?

AI improves recruitment by automating various stages of the hiring process. This includes screening resumes, matching candidates to job openings, scheduling interviews, and even conducting initial assessments. These efficiencies reduce time-to-hire, lower recruitment costs, and improve the quality of hire.

Can AI enhance employee engagement?

Yes, AI can enhance employee engagement by providing personalized learning paths, conducting pulse surveys, and offering real-time feedback. By analyzing employee feedback and engagement data, AI tools can identify areas for improvement and suggest targeted interventions.

What is AI-powered performance management?

AI-powered performance management uses algorithms to analyze employee performance data, streamline reviews, and provide actionable feedback. These systems can identify high performers, highlight development areas, and support managers in making data-driven decisions about promotions and compensation.

How can AI help with learning and development?

AI helps with learning and development by identifying skill gaps, recommending personalized training programs, and tracking employee progress. AI-driven platforms can tailor learning experiences to individual needs, ensuring employees receive the most relevant and effective training.

What are the key benefits of using AI HR software?

The key benefits of using AI HR software include increased efficiency, reduced administrative burden, improved accuracy in decision-making, enhanced employee engagement, and the ability to provide personalized experiences for employees. AI tools help HR teams focus on strategic priorities and improve overall HR operations.

How can organizations ensure ethical use of AI in HR?

Organizations can ensure ethical use of AI in HR by:

• Implementing bias mitigation strategies: Regularly audit AI algorithms for bias and make necessary adjustments.
• Ensuring data privacy: Adopting robust data protection measures to secure employee information.
• Maintaining human oversight: Ensuring that AI tools are used to support, not replace, human decision-making.
• Transparency: Being transparent with employees about how AI is used and its impact on HR processes.